Customer Engagement

How to improve call to action in missed call to IVR

How to improve call to action in missed call to IVR

Customer engagement is an important attribute in customer experience and can retain to ensure return purchases. What most organizations miss out is, that the customer experience is not only applicable after sales, but most importantly before they have converted into full paying customers. Reaching out to the prospects can be a tough job but when …

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missed-call-to-customer-engagement

7 unique customer engagement tools Big brands usually missed out on..!!

The marketing world is heavily counting upon this lad called Customer Engagement tools. Its all about creating a relationship between brand and customer. This can be a reaction, interaction, effect or overall customer experience towards a certain brand or services which ends up in buying behavior. And for that reason, brands spend a huge amount …

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book my bai case study

Case Study: BookmyBai.com

About: Bookmybai is India’s largest online aggregator of maid bureaus, an online marketplace to find maids on real time, which is the latest initiative and step taken by the management for eliminating the problem of finding blue and grey collared workers Challenge: Bookmybai has adopted unconventional and innovative methods to generate interest and awareness of …

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