“Customer service shouldn’t just be a department, it should be the entire company.” -Tony Hsieh, CEO of Zappos Customer Engagements the emotional connection between a customer and the company. The more the customers are engaged positively, the more would be…
Consumers demand faster and easier ways to interact with companies and solve problems. Digital platforms such as the Web and mobile devices facilitate self-service and continue to raise customer expectations. Be that as it may, call volumes stay high as…
As you may know, that customer retention requires a lot of hard work than acquiring new customers, in a go. In fact, customer acquisition requires more budget spend and less assured business outcomes. Therefore, focusing majorly on customer retention can…
