OneRing is a cloud-based,  mobile engagement platform that allows you to connect with consumers. Our integrated CRM makes OneRing a real-time cloud contact center with facilities like Web-based Calling, SMSing, emailing from a single interface. Our online payment gateway facilitates you to buy a dedicated number online and go live with your campaign in less than 5 minutes.

Well, you can create instant feedback, voting, business lead generation campaign, mobile verification system and various other things as per need. Our team can also help you design your own innovative campaign and also suggest an out of the box idea on various use cases of  OneRing.

Yes. We have introduced a unique feature called “Page Break” of your campaign. You can insert multiple page breaks during the different legs of your campaign and compare the performance.

No, One Ring is a web-based platform and can be accessed from any corner of the world. All you need an internet enabled device and a web browser

Yes, you get a cloud-based dedicated number for your campaign.

No. We do not charge an setup fee. We have pay as you go model. You can start with a basic plan and renew it as per your requirement.

Your unique dedicated number is called  channel.

No. We do not use GSM modem. GSM modem can only process 1 call at a time and other callers will get a busy tone during simultaneous calling. Though this solution is very cheap, but we do not compromise in the quality of service. All our services are on Virtual Number platform, where you will not face this kind of bottleneck. Moreover we have redundant automatic failure cluster configured using our proprietary technology to ensure high availability and maximum uptime.

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The validity of your Toll-Free-Number depends upon the plan you purchase. You can always increase validity of your plan at any point of time before expiry of your campaign.

We do not impose any limit, as long as you have a justified reason.

Yes. We call it bring your number.

No. Because, forwarding your number will ultimately engage one of our channels. However you will have the privilege of ownership of your number.

We understand the term ‘liberty’ and hence, do not bind our client to use our services for any said period of time. You can stop using our services whenever you wish to do so. To do so, you need to drop a mail at support@onering.in informing us about your unwillingness to continue your account.

Special attention is given to the security aspects. Our website is SSL enabled. Apart from this we do not share your information with any third party as per our privacy policy. Also, we keep on updating our website-security from time to time.

We provide online web interface to monitor and record the response of your online campaign in real time along with GEO-Location of the caller(s) i.e Telecom Circle and Operator with data accuracy of about 99%. You can also configure your account settings to get a carbon copy of your missed call number information to your email ID or mobile phone or even post the data to your own CRM through web hook REST API.

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Yes, we have a dedicated 24X7 in-house team to look after all your technical issues. For Technical support write us at support@onering.in. We resolve every query and issue in shortest possible time. However in certain circumstances we need to depend on telecom resources provided by third party Telecom Operator to resolve any network related issue.

Yes, there is a facility provided in the Activity Settings to send reply SMS after any missed call received on your toll free number.

Unlimited means infinite, which has no significance in technical term.  Few companies offer unlimited calls but provide only single channel for communication. If we draw an analogy, it is similar to having a pile of gold in next room, but having a narrow finger size hole to get it.

Yes, OneRing is capable of handling high volume responses on its distributed telephony architecture. This is our USP.

Yes, we have an option for very extensive black-list configuration settings. Entire circle or specific operator in a particular circle can be configured as black-list.  An individual number can also be configured in black-list settings.

Yes, we have our own SPAM filter algorithm in place. Apart from this, individual campaigns can also be configured for custom SPAM rules from Settings menu.

Your existing campaign can be renewed from your ‘user dashboard’. You will find an option to renew the campaign.

Yes, in the back end control panel, you can have entire information about the missed calls you received along with Geo-Location of the caller(s).

Yes, you can. However, we have a choice to use inbuilt CRM of OneRing.

Yes. You can create agents with their phone numbers in our system and they can directly originate a call with just a mouse click.

All you need is create one or more sub-users (sub-accounts). Every sub-user can be assigned with a set of leads out of the campaign data. Subsequently sub-user can login to their account from any device and can originate calls, send SMS / email to the prospects/leads and also manage disposition of the call.  Admin can have an advance filter to monitor all the activities at a single location.

Yes.  You can also create your custom SPAM policy to treat duplicate or repeated call from same number in day.

Yes. You can configure an action for a campaign to trigger a voice call and play a predefined mp3 file.

You can contact your account manager.

Yes but it is optional. You can create your own auto reply SMS triggers, Callback voice file, Callback IVR. You can also forward a copy of missed call information to your email/mobile.

Yes. We send system generated alerts when your Missed-call /SMS balance goes down below a threshold. You can define your threshold limit in profile section.

Missed call to IVR is a new optional feature added by OneRing recently.  An IVR is triggered to the caller when any missed call is received from any number. Such services are useful for NGO in conducting IVR based surveys, without putting any burden to the end-user. Call gets disconnected and an IVR is triggered immediately on same number.

Yes. We provide web hook API with advance configurable options. You can parse the web-hook request and write your own business logic.

Kindly mail us all your queries or suggestions at support@onering.in. We will be happy to serve you better.

Caller ID is the number displayed on called number.