Customer is the root to your brand and the organization. Maintaining your customer scale is a very important part of your business rank. Customer engagement benefits you to get connect to them in all benefit aspect only.
Every organization needs loyal customer who becomes their market advertiser and pitches their service. As word of mouth is the best and oldest way to connect your niche market and service. Here comes the use of customer engagement platform and maintain its flow in the business. In this era smart works acts more than hard work, thus one should think how to get more customer engagement with less acts. Your customer support is one big connection your customer engagement activity.
Customer engagement should be with more working with less sweating. To get to this in working status one should try to the below point.
1. Attend every customer as your first customer – Connecting to each of your customer as your first customer will make them free prioritize and easy to handle on both your and his way. The way you speak and connect your first customer is unique and gentle. Thus repeat the flow for all.
2. Solve their queries – Let your customer know that you are there for them their support in all their queries. If your person of contact has all the questions answer then the customer will connect you easily.
3. Fight for your customer – Know your customer need and guide them on what they want and if their issue and request is need to be addressed personally go for it. This will create hard core impact on them for you.
4. Never sell them your service – Listen to your customer and provide them what they are looking to as solution. Always be a solution provider and not a seller. This is when customer will be satisfied and connected to their solution which is you and in directly to your service.
5. Earn their trust – Be with them on their problem and continue to do so till it is not solved. This is when they will trust you for and such trust is for live time. Every customer gives you opportunity to give them this trust support on the one should act wise on this and earn them.
6. Guide your customer – Let them know your service and product well through you so that it becomes easy for them to connect on the service, understand and integration.
7. Call them frequently – Call your customer and connect to them on the service working, pitch them what new you have, ask them if any assistance required. This will help them to remember you and the service and increases the ratio to get back to your on new or next requirements.
8. Act on time – Make the move when required because the time the customer connects your is his/her is unique and remarkable.
9. Wish on occasion – Greet your customer through call or send them cards or through emails on their important days such as birthdays, anniversaries, work anniversaries.
These are some of the ways to get connected to your customer and increase your customer engagement and make your customer stick to your organization forever.